I am getting several comments and emails from my readers regarding a deal I posted regarding the Nintendo Fun N Fit Bundle from Daily Steals. Many of you are saying you have yet to receive your item and are having issues contacting their customer service.
If it is any consolation, I have ordered several times from Daily Steals. Sometimes I have received my order quickly, other times it has taken up to a month. As with most daily deal sites, they often do not have the inventory in-house and your order is sent to the manufacturer for order fulfillment. Because of this, you can expect a longer delivery time when purchasing through daily deal sites.
Now on to their customer service. I have never personally had to deal with their customer service department. After hearing your issues, I immediately went to their Facebook page where I am seeing some complaints in regards to emails not being answered in a timely manner. This is obviously a big problem. There appears to be three ways you can contact them: Email (sales@dailysteals.com), Phone (718-604-2605), or Online Contact Form. You can also attempt to contact them via Facebook or Twitter, although they don’t appear to answer through those avenues either.
I know that many of you are upset with me over this deal. First of all, I don’t think that this a issue regarding them taking your money without sending the product. I honestly believe that this is about slow shipping. If you placed your order on 2/2/12, that means that it has been less than 2 weeks since ordering. If you were to have ordered through Walmart or Amazon, you would have most likely received your product by now. Unfortunately, since this is a daily deal site, it usually takes longer. I know that many of you may have ordered this item for a birthday present. Although Daily Steals’ shipping issues are out of my control, I still apologize for the delay and inconvenience.
I understand that many of you are angry with me for posting this deal. As I mentioned before, I have ordered from them before and have always received my product. Please understand that I work very hard to ensure that every deal that I post is legit and from a reputable company. I highly value my reputation and would NEVER post anything that I perceived as a scam. In fact, I have a list of companies that I refuse to promote or do business with based on bad customer service. I have never received any negative comments or emails regarding Daily Steals until the last few days.
After doing my own research, I have decided that I will no longer promote or advertise any deals from Daily Steals. This decision is not due to their slow shipping times, but instead due to their lack of customer service. I do not feel right about sending you, my valued readers, to a company that doesn’t appear to care about their customers.
Again, I apologize to those of you who feel I did wrong by promoting this company. I hope that you understand that it was not my intention and that I value each and every one of you! I have worked hard to build a good reputation for Spoiled but Not Rotten and I would NEVER do anything to compromise that.